Key Activities
- Project Management
- Accounting (Payable / Receivable / Taxation)
- P&L ownership and financial reporting
- Fraud protection and chargeback management
- Data security and compliance (PCI, GDPR, CCPA)
- Digital strategy and roadmap governance
- Vendor contract management
- SLA definition & governance
Plan for a breach ahead of time. It's not a matter of IF, but WHEN. Have your tools, process, and attorneys ready before the incident happens.
KPIs
- Net Sales
- Freight cost as % of revenue
- Cost of Sale (credits, misc. charges, shrink)
- Gross Profit margin
- Payroll as % of revenue
- Platform and CC fee expense
- Chargeback rate
- EBITDA
- Order cancellation rate
- Chargeback win/loss rate
- Budget variance % (actual vs. plan)
- Operating expense ratio (OpEx / Net Revenue)
- Security incident response time (mean time to detect)
- Contribution Margin
Current Best-in-Class Tools
Project Management
Jira / Linear
Sprint and roadmap management at scale. Linear is the modern lean alternative preferred by growth-stage teams.
Project Management
Asana / Monday.com
Cross-functional visibility for non-technical stakeholders. Best for marketing and operations workflows.
Finance / ERP
NetSuite
eCommerce-native ERP with P&L, AR/AP, multi-entity, and deep 3PL/OMS integration.
Finance
QuickBooks / Sage Intacct
Mid-market accounting with solid eCommerce connector ecosystem.
Fraud Prevention
Signifyd
ML-driven fraud protection with guaranteed chargeback coverage and revenue protection.
Fraud Prevention
Kount / Riskified
AI fraud decisioning with real-time approve/decline and chargeback dispute automation.
Compliance / Privacy
OneTrust
Consent management, GDPR/CCPA compliance, and enterprise data governance workflows.
Security
Cloudflare / AWS Shield
DDoS protection, WAF, and edge security. First line of defense for any production eCommerce environment.